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Responsible Transportation - Western Piedmont Regional Transit Authority



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Accessible Services

I. ADA Complimentary Paratransit Service

The Western Piedmont Regional Transit Authority paratransit system operates in accordance with the Americans with Disabilities Act and is designed to serve individuals whose disabling conditions or functional limitations prevent them from using regular WPRTA fixed route services. Service is provided within 3/4 mile to and from the city bus route in the cities of Conover, Hickory, and Newton and the Town of Taylorsville. The program allows eligible users to ride in WPRTA paratransit vans at a cost of $2.50 per trip.

Within twenty-one (21) days of receipt of a completed application, an eligibility determination will be made. The submission of this application does not guarantee eligibility. Eligibility determination will be in writing, and will inform the applicant of the acceptance or denial of eligibility. In the case of a denial, the specific reason for the denial and a description of the appeal process will be provided to you.

ADA Paratransit Eligibility Standards:

Under the ADA regulations, individuals who qualify for paratransit services fit at least one of three categories:

  • The individual is unable, as a result of mental or physical impairment, to get on, ride, or get off an accessible WPRTA vehicle.
  • The individual has a specific impairment-related condition (including limitations of vision, hearing or disorientation), which prevents travel to or from a bus boarding locating or disembarking location.

ADA Reasonable Modification/Accommodation

WPRTA provides ADA Reasonable Modification/Accommodation as required by The Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973, as amended (section 504), amended as of July 13, 2015 to require Public entities providing designated public transportation (e.g., fixed route, demand-responsive, and ADA complementary paratransit) service to make reasonable modifications/accommodations to policies, practices and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities unless providing such accommodations are an undue financial and administrative burden or constitute a fundamental alteration of the program or activity.

The NPRM recognized three types of modifications that would not create an obligation for a transportation provider to agree with a request: (1) Those that would fundamentally alter the provider’s program, (2) those that would create a direct threat, as defined in 49

CFR 37.3, as a significant risk to the health or safety of others, and (3) those that are not necessary to enable an individual to receive the provider’s services.

Passengers can request a reasonable modification/accommodation through the following:

  • Through the eligibility process when requesting service, the request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use the transportation provider’s services.
  • Upon scheduling an appointment with the WPRTA Call Center
  • Upon request to a vehicle operator with approval from the Dispatch Office when an advanced request for modification/accommodation is not feasible.

Whenever feasible, requests for modifications should be made in advance. This is particularly appropriate where a permanent or long term condition or barrier is the basis for the request (e.g., difficulty in access to a paratransit vehicle from the passenger’s residence; the need to eat a snack onboard the vehicle to maintain a diabetic’s blood sugar levels; lack of an accessible path of travel to a bus stop, resulting in a request to have the bus stop a short distance from the bus stop location).

Compliments and Complaints:

WPRTA values passenger and agency comments, compliments, complaints and suggestions.

Comments may be mailed to WPRTA at PO Box 459 Conover, NC  28613, by calling 828-464-9444 or by e-mailing your comments to

Complaints may be mailed to WPRTA at PO Box 459 Conover, NC  28613, by calling 828-464-9444 or by e-mailing your comments to


How to Apply










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