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American's with Disabilities Act (ADA) Paratransit Information


American with Disabilites (ADA) ACT

The Americans with Disabilities ACT (ADA) is a federal Civil Rights Law first enacted in 1990 for persons with disabilities. Section 223 of the ADA requires Western Piedmont Regional Transit Authority (WPRTA) operating as Greenway Public Transportation to provide Paratransit Service to all ADA eligible riders, who because of a disability (see ADA Paratransit Service Fact Sheet) are not able to use Greenway Public Transportation’s regularly scheduled fixed route buses. The Paratransit service is only available to passengers who certify as an eligible ADA Paratransit rider.

How to apply
To apply for the WPRTA / Greenway Public Transportation ADA Paratransit Service, call (828) 464-9444 to request an application.  An application may also be obtained at the administrative office located at 1515 4th St. S.W., Conover, NC 28613.

Application Process: 

Passenger Application

  • Fill out the application, or have someone fill it out for you,
  • Make sure to sign the application,
  • Return the completed application to WPRTA / Greenway Public Transportation

via US mail:

WPRTA / Greenway Public Transportation
P.O. Box 459
Conover, NC 28613
Attn: ADA Coordinator

or via Fax:(828) 466-0570
Attn: ADA Coordinator

It is very important that all questions are answered, and that the application is signed. An unsigned application is considered an incomplete application.  The application process may be delayed while we try to reach you.

If you feel that the opinion of a licensed professional might help in determining your eligibility for this service, you are welcome to include this information, however it is not required as part of the initial application.

Notification Status
The applicant will be notified of ADA eligibility status by letter within 21 days ofWPRTA / Greenway Public Transportation receiving both the completed applicant (passenger) and professional applications.

WPRTA / Greenway Public Transportation ADA Paratransit Service is only offered to ADA Certified passengers.













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